Professional Experience
Enserva
Business Analyst Intern (July 2025 - Present)
Description
- Identified around 1,000 companies to target for membership sales utilizing AI tools
- Developed five dashboards in Monday CRM to monitor key metrics and provide sales insight
- Automated business processes in Monday CRM such as creating new items, updating existing items, and sending emails
- Performed Data Cleaning in Monday CRM and Microsoft Excel such as removing duplicates, copies, and incorrect information
- Worked with WordPress website to create new users, add a new page for affiliates, enhance the membership directory, and improve the policy positions page
- Collaborated with Monday CRM support to resolve issues and request multiple new features
- Created a full backup of the Monday CRM system
- Created certificates for all member organizations
- Gained a better understanding of the Oil and Gas industry
Skills Used
Monday CRM
Artificial Intelligence (AI)
WordPress
Adobe Acrobat Pro
Business Process Automation
Dashboards
Microsoft Copilot
ChatGPT
Future Ready Initiative
OJCMS Accounts Administrator (Nov 2024 - Present)
Description
- Facilitate volunteer onboarding by creating and managing new user accounts
- Perform data cleaning and data migration with MSSQL
- Penetration tested the OJCMS training environment to improve security
Skills Used
OJCMS
Microsoft Excel
Microsoft Outlook
Microsoft Teams
Microsoft SQL Server Management Studio
Elections Canada
Information Officer (April 2025)
Description
- Greeted voters and directed them to the correct voting station enhancing the voting experience
- Helped with the setup and take down of the polling place
Skills Used
Customer Service
United Farmers of Alberta
End User Support Co-op Student (May 2022 - Dec 2022)
Description
- Successfully resolved over 1000 tickets in ServiceNow
- Replaced over 300 computers as part of an Evergreen Project
- Automated day-to-day tasks using PowerShell increasing productivity
- Imaged all computers in stock increasing the supply of available computers
- Updated computers appearing on the security vulnerability report helping secure the organization
- Provided remote desktop support such as software installation and troubleshooting
- Significantly contributed to the configuration and deployment of 7 self-service kiosk laptops currently in production at UFA petroleum agencies
- Troubleshooted Microsoft Teams Rooms and provided technical support during town hall meetings
- Configured Honeywell Mobile Barcode Scanners and OptiSigns digital signage
- Created technical documentation about software, hardware, and company processes
- Utilized Active Directory and Microsoft System Center Configuration Manager to onboard and offboard employees
- Provided support for Modern Point of Sale systems helping farm stores and petroleum agencies run smoothly
- Troubleshooted printers using PrinterLogic and maintained printers
- Maintained the computer lab and managed the stock room inventory in ServiceNow
Skills Used
SCCM
Active Directory
Microsoft Teams
ServiceNow
MPOS
Moneris Pin Pads
Microsoft Office
PowerShell
PrinterLogic