Experience
Future Ready Initiative
OJCMS Accounts Administrator (Nov 2024 - Present)
Description:
- Facilitate volunteer onboarding by creating and managing new user accounts
- Perform data cleaning and data migration with MSSQL
- Penetration tested the OJCMS training environment
Skills Used:
OJCMS, Microsoft Excel, Microsoft Outlook, Microsoft Teams, Microsoft SQL Server Management Studio
Elections Canada
Information Officer (April 2025)
Description:
- Greeted voters and directed them to the correct voting station
- Helped with the setup and take down of the polling place
Skills Used:
Customer Service
United Farmers of Alberta Co-operative Limited
End User Support Co-op Student (May 2022 - Dec 2022)
Description:
- Successfully resolved over 1000 tickets in ServiceNow
- Replaced over 300 computers as part of an Evergreen Project
- Automated day-to-day tasks using PowerShell
- Imaged all computers in stock
- Updated computers appearing on the security vulnerability report
- Provided remote desktop support such as software installation and troubleshooting
- Significantly contributed to the configuration and deployment of 7 self-service kiosk laptops currently in production at UFA petroleum agencies
- Managed Microsoft Teams Rooms and provided technical support during town hall meetings
- Configured Honeywell Mobile Barcode Scanners and OptiSigns digital signage
- Created technical documentation about software, hardware, and company processes
Skills Used:
SCCM, Active Directory, Microsoft Teams, ServiceNow, MPOS, Moneris Pin Pads, Microsoft Office, PowerShell, PrinterLogic
